I’ve been having a lot of issues recently on my u400 where I would get a deadbolt error everyday at least a few time during the day where I need to use my physical keys to open the door. Is this a known issue recently? I made sure battery is charged. Lock itself is up to date in firmware and I just updated the firmware for the hub.
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Hello, welcome to the forum. First of all, check if there is a hidden skew of the U400 latch. If everything is OK, then contact Aqara support.
Hi there, if this issue still exists, please feel free to contact support at aqara@support.com
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Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.
If other members have any suggestions or insights on this topic, feel free to share!