I don’t know what to do anymore. I have U100 locks that work seamlessly and I have three of them. But for U400 it’s a nightmare ! Constantly says no response on Apple HomeKit ! And I bought an M3 hub for controlling it as well. In technical terms I’m not the best at explaining but this lock is horrible. Can someone please help me get it fixed on Apple HomeKit and on the matter controller ?
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Sorry for the unpleasant experience, our support will reach out to you via email soon. Please keep an eye on your inbox. Thanks!
Hi @cristianflores4 - can you describe your Apple Home set up? What is your Apple thread border router? What is your Apple home hub?
I’ve got 6 Apple 4K TVs and 16 HomePods and my living room tv is next to the front door that’s the main hub. I’ve got 5 MX5200 router towers and my house is completely homekit. I’m no beginner at this homekit but this device U400 has been a nightmare. The 3 U100 locks that I have all work seamlessly on homekit and Aqara app but not for the U400
Is there a phone number instead ? Support is really laggy.
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