Unable to connect CN Aqara G400 Region Locked

Aqara Products
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1

Purchased a CN Aqara G400 Doodbell but I am unable to connect it to my aqara app on the China mainland region.

I have about 49 devices tied to this region and this is the first time I have seen this issue!

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2

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

3

Hi , where you bough the G400?
Tried to at it to your real country?

4

I have some issue, I bought 2 W400 CN region thermostats, one of them connects without issue, second one not connecting, and I receive the some issue

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Thanks

5

Hi , what server do you use? Are both W400 same product number?

6

I’m experiencing the same issue with a China region light connecting to a China region hub on the China Mainland server. My current hypothesis is that Aqara recently implemented a new level of region/geo-locking on devices, and the device IEEE address is getting blocked at server level.

7

Im using China Mainland

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8

Thanks ! Then I would contact the Aqara support and ask if there are any limitations or blocking about that device

2 Likes
9

Thank you, today morning I try connect one more time, and it connects without issue to China mineland servers.

1 Like
10

So great it’s solved! Please mark it solved