Hi all ,
As mentioned , I was unable to add W100 as M3 hub climate sensor , error appear , please refer to the attach photo . Any help ?
@reeveliew88 Hi there!
I’m sorry to hear you’re experiencing issues linking your W100 Climate Sensor with the M3 Hub. Let’s try to troubleshoot this together.
Firstly, ensure that your Aqara Hub M3 is updated to the latest firmware and connected to the same local network as your phone. It’s also essential that your router supports IPv6, as this is required for Matter devices. If the issue persists after these checks, try restarting both the hub and the sensor.
Additionally, make sure that the W100 is within the connection range of the hub. If it’s still not working, please consider contacting the Customer Service Team for further assistance through the Aqara Home App (Profile > Help & Feedback > Customer Service), or you can scan the following QR code for efficient support:
If you don’t have an Aqara Home account, please click here to create a ticket. I hope this helps, and feel free to share more details or updates as you progress!