Unable to update firmware for D200i

Aqara Products
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1

Hi All, I am trying update my D200i doorlock firmware from 3.0.0_0024 to 3.0.0_0028 but it keeps failing.

Things that have been tried:

  1. Bluetooth confirmed connected.
  2. Wifi connected to 2.4Gz.
  3. M3 Hub is only 2m away.
  4. Tried to update when door is closed, Failed.
  5. Tried to update then door is left opened, Failed.

Any advice is appreciated. Thank you!

1 Like
2

Hello @HitmanReborn . Try removing the battery for 10-15 minutes, reinserting it, and updating the lock. If the issue persists, please contact support@aqara.com. Be sure to include your Aqara Home login, lock device ID, app version, and lock firmware.

3

Hi @Raman.V do i have to keep my door locked or leave it open during the process?

4

My update algorithm works flawlessly. 1. I turn off all automations related to the device. 2. I turn off WiFi on the phone. 3. I put the phone in “screen not falling asleep” mode. 4. I turn on mobile Internet. After these actions, I perform the update.

5

Whatever is convenient for you, it doesn’t matter.