Hello, @jferre004, welcome to the forum. If I were you, I would test the work with the Aqara application separately. I temporarily untied HomeKit for a while and did some research.
Hi, thanks for your reply. Would you do this with all the cameras or test them individually? I realize it’s losing connection because I get a HomeKit notification.
Well I know for fact that Apple home app is unstable as I had issues with network issue but I changed my router and Gemini help me set it up the right way so Apple home comunícate with Apple devices and in the end to all my matter devices I also had an WiFi switch with turned ON the light by himself because of Apple home app and now after I made all those changes on my router everything is great now.what you need to try is change the smart WiFi off and make 2 separate bands 2.4G and 5G then on each band chose an stable Chanel o the 2.4G chose Chanel 1,6 or 11 see Whitehall gives you the best connectivity also on the bandwidth chose 40hz now on the 5g band set Chanel 36,40,44 or 48 I have set mine on 36 and the bandwidth 20/40/80/160 this way you get almost the speed you have but by WiFi after all this are set reboot your router ether from deco app or just unplug it and plug it back but make sure that if you have made those changes to save them before you reboot.then restore your cameras and connect them to the 2.4G band as it is more stable and cover more distance and see for a few days if your cameras still connect and disconnect as I think this would fix your issue.here some screens with my router setup mine is an HUAWEI but the steeps are the same for each to make those bands as independent by the way it is better you go to router web page were you do all those changes and not on the deco app.
Hi, thank you so much for your message. In the case of the Deco, I have a dedicated IoT network. It doesn’t allow me to make as many changes as you do, but I’ll investigate and try to make it as similar as possible to yours. Let’s hope I have some luck.
Sure no problem I do not understand very well Iot but try asking Gemini explain how to configure your deco for your smart home as for me it helped me more then the Apple tech who I do not know nothing since the ios26.5 release and I do not know if they will call me again ether
I just asked Gemini en Spanish about your issue and says same thing that you need to change the Chanel from automatic to static 1,6 or 11 as this are the best for the 2.4G band.also deactivate the band steering or smart connect if is activated but ask Gemini about it and will guide you steep by steep and tells you exactly where to go and what to change
I do not think that is the issue here,because this cameras are made to work with AI detection if disabling a feature then what is the point have such feature added in the first place?makes no sense that an feature from the AI detection cause connectivity issue.2 days ago I was changing the Chanel on my 5G band but I was doing it on web page of my router and I save it but I didn’t restart my router too and I was on an fitness plus sesión and from no were it freeze and the issue was that my router was changing Chanel and all my devices that were connected to 5G band including my Camera G3 my M3 hub were offline during the Chanel changing.now yesterday I changed the Chanel on my 5G band to 36 save it and rebooted my router and had no issue since then
How a bug like this even makes it to production? This isn’t some rare edge case, it’s a core feature that should be a standard, elementary test case in any QA smoke test. To miss this means the quality control was either completely non-existent or knowingly ignored.Is the business logic really to just ship broken firmware and only start fixing it when customers start screaming?
Telling users to just keep certain features disabled is not a solution. If a feature is listed in the official specifications and included in the settings menu, the device must be engineered with enough computing overhead to handle it. A product should be fully capable of performing even when all of its built-in features are enabled simultaneously.
Nah I think you confuse what that person asked on his post and mention with what you wrote here.if you read that post the person from aqara doesn’t ask him to turn off some AI detection features, ask only for an screenshot to see what features are activated when camera goes offline.
Hola, yo soy de España tambien! Estoy haciendo unas ultimas pruebas con el router a ver si me soluciona algo. De momento, creo que ya he probado todos los casos posibles que se han comentado… lo ultimo que me falta es desvincularla del HomeKit, pero es la unica funcion que necesito por que tengo toda la domotica ahi, entonces perderia el sentido par mi… a ver si mañana me responden de soporte con alguna solucion difernte y os voy informando
Thanks for your help. Actually, none of my cameras seem to have any AI functions connected. I only use person detection and motion detection. Is that correct?
Pues no tienes que quitar las cameras del HomeKit si no una ves echas las configuraciones del router solo has un reset a las cameras y vincúlalos de nuevo con la app de aqara y después añádelas en HomeKit y deja un día o dos a si a ver lo que pasa también es posible que la última actualización de esas cameras tenga algún fallo que Aqara tendrá que arreglar
A él no tienes que enseñarle nada está todo bien tal como está configurada tu camera lo único que faltaría es conectar las cameras otra ves tanto en aqara y Apple home y has pruebas hoy y mañana
@Raman.V is a loyal user and an old friend of Aqara. He just shared some of my previous troubleshooting methods with everyone. I don’t think we need to question his response too much. If there is really a problem, I think it is also my previous statement that has a problem.
Regarding this issue, I provide some methods for your reference: Firstly, determine whether there is a problem with the camera itself, such as a hardware defect. You can swap these two cameras that are often offline with cameras from other locations. If the problem persists, it is likely that there is a defect in the hardware or firmware itself. If the problem disappears and the replaced camera starts to have problems, you need to consider whether it is a signal interference problem or it may easily cause the camera to work at full capacity at that location.
Before making these adjustments, please make sure to upgrade the firmware to the latest version. We have conducted multiple rounds of firmware updates on G100 to improve its stability.
