Viewing HKSV from G410

Apple Home Connect
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I have set up recordings to go to my iCloud, but I cannot view recordings in the app or in the Home app.

Anyone else have this issue?

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Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

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Btw never got an update on this

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@drewburnett21 Hi there! Thanks for following up on this. Since the support ticket has already been created, the team should be in touch with you directly via email soon to help resolve the viewing issue with your G410.

In the meantime, if you’d like to troubleshoot on your end, here are a few common checks for HomeKit Secure Video (HKSV) recording visibility that might help:

  1. Update iOS: Ensure your iOS system is updated to the latest version.
  2. iCloud Storage: Check if iCloud storage is enabled and if you have sufficient space. Note that for HKSV, you typically need a 200GB plan for one camera or a 2TB plan for up to five cameras.
  3. Permissions: Make sure “Stream & Allow Recording” is enabled in the HomeKit settings. If you are using a family account, the home owner needs to verify your access permissions under Home Settings > Home > People, ensuring your account has “Stream & Allow Recordings” access.
  4. Home Hub: Verify that your Apple Home Hub (like an Apple TV or HomePod) is working properly and is on the same LAN as the camera.
  5. Restart: Sometimes, restarting both the Apple Home Hub and the camera can resolve connection glitches.

This information comes from community discussions and user experience summaries and may vary by environment. Please verify carefully.

If the issue persists after the support team’s assistance, feel free to share any new findings here to help other community members!

Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:

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This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.