W200 Thermostat connection issue

There was an update a few days ago, and ever since I installed it, the W200 has been frequently showing “Device offline.” The “Temperature & Humidity Sensor,” which is a child device of the W200, goes offline at the same time. The sensor’s battery and signal strength were fine, but whenever the W200 goes offline, the sensor goes offline as well.

The W200 appears as “Offline” in Aqara Home, but the connection to HomeKit remains intact, and I can still control it via HomeKit.

Sometimes the W200 goes online without me doing anything, and other times it doesn’t. I use many other Aqara products, but the only ones experiencing offline issues are this W200 and the sensors connected to it, so I don’t think it’s a problem with the router. Before the update, the device had connection issue only once. I got the W200 through an Early Bird trial, and it went offline on the very first day I set it up, but I hadn’t experienced any connection issues since then until the update.

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Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

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Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!