W500 Not updating readings frequently

Anyone noticed that the W500 is not updating readings (temperature or humidity) frequently? I’ve noticed in Home Assistant that it reports the values only every 4-9 hours; whereas my FP300 or IKEA sensors report at least every 30 minutes.
This is a huge problem for climate control…

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!