Maybe someone knows a solution to this problem — or if there is a solution at all. About two and a half weeks ago, all of my W600 thermostats in the house suddenly went offline, and since then I haven’t been able to control them in the app anymore.
Has anyone else experienced this? And if so, how did you solve the issue? The whole point of having them is, of course, to be able to manage and adjust everything through the app.
Thank you so much in advance 
Hi, are you using Thread or Zigbee? If Thread then you need to look for a problem with your home network. Have you tried reinstalling the W600? Maybe you are using a gateway, describe it in more detail.
thank you for your advice, it looks good now 
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
