I’m trying to configure my W600 thermostats. Timeouts occur again and again and the configuration is not saved. What’s the problem? The thermostats are connected to the Aqara Hub via zigbee and the signal strength is good.
Hi, welcome to the forum. If these are newly purchased thermostats, then check for updates for them.
I have the same problem, M3 Hub, firmware is: 0.0.0_2644
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
I have the same issue. I tried a lot (e.g. reset w600 many times) but still the same problem and the w600 will Not heat in generell. I feel the problems start with the change from Wintertime to Sommertime in Germany. Firmware ist 2745
@rainer_laumann You seem to be experiencing an issue with W600 app timeout, configuration not saving, and the thermostat not heating. You can contact customer support for assistance. Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
This will be more efficient. If you do not have an Aqara Home account, “Please click here” to create a ticket.