I’m having a problem with my W600 thermostat. I’ve set it up via Zigbee. It shows up in the Aqara app, and I can control it. However, when I try to access its settings (the three dots in the top right corner), nothing opens—I just see a blank page with no settings. I can’t even update the software or see anything. I tried resetting it and reconnecting it, but that didn’t work. How can I update the software if I don’t have access to that feature?
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Software updates should be visible in Aqara app → Profile → Firmware update. Personally I update all my devices using this method.
The page not loading is probably related to your mobile app or Aqara cloud, you can also check if you have any updates to your Aqara app in the App Store/Play Store.
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Thanks. When I go to the Aqara app → Profile → Firmware update, it doesn’t show any available updates (I did the last one a few months ago). Here’s what it looks like:
So it looks like it might be on the newest version, I haven’t had updates for it for a few months so it might be correct.
How long have you tried waiting for this page? Some accessories need a minute or two. Or maybe you could try restarting your hub.
Honestly I don’t know why it’s so slow in your case, if the restart doesn’t help, you might need to reach support (support@aqara.com)