Aqara G5 Pro: Your Feedback in Action – New Features & Improvements Announced!

Aqara Products
21

That’s what the update notices say ‘ONVIF supported’. But I cannot find or configure the G5 in the Synology IP-camera app. Other camera’s appear automatically in the list of found devices.

22

@fonny It seems like you’re experiencing some difficulties with configuring the G5 Pro in your Synology IP-camera app, even though the firmware update indicates that ONVIF support is included. Let’s go through a few things to check:

  1. Ensure Firmware Update: Make sure your Camera Hub G5 Pro is indeed running the latest firmware version 4.3.4_0026.0017. Sometimes updates may need a manual confirmation or restart to fully apply.

  2. Network Configuration: Verify that your camera and Synology Surveillance system are on the same network. ONVIF requires devices to be on the same local network for auto-discovery.

  3. Check ONVIF Settings: In the Aqara Home app, ensure that the ONVIF option is enabled for your Camera Hub G5 Pro. There may be additional settings or permissions that need to be configured.

  4. Manual Addition: If the camera doesn’t appear automatically, try adding it manually in the Synology IP-camera app using the camera’s IP address and ONVIF credentials.

  5. Consult Community and Support: If these steps don’t resolve the issue, consider reaching out to the Aqara community for additional insights or contacting the Aqara support team for specialized assistance.

It’s great to see you actively engaging with the new features and sharing your experience. Your feedback is invaluable for continuous improvements. Let’s keep the conversation going, and hopefully, you’ll be able to fully leverage the ONVIF support soon! :blush:

23
  1. I cannot find Check ONVIF Settings in the Home app.
  2. Tried Manual Addition but doesn’t verify
  3. Hi, any folks there who can help? :nerd_face:
24

@fonny It sounds like you’re having trouble finding the ONVIF settings for your Camera Hub G5 Pro in the Aqara Home app and are experiencing issues with manual addition in the Synology IP-camera app. Unfortunately, the reference information provided does not include specific details on accessing ONVIF settings within the Aqara Home app.

I apologize for any inconvenience this may cause. I recommend reaching out to the Aqara community for insights or contacting the Aqara support team for specialized assistance. Their expertise could be very helpful in resolving these specific configuration issues.

Please also consider the possibility that there might be a need to update the app or check for any additional documentation or forums that might provide a solution. Let’s continue to collaborate and find a solution together! :blush:

25

Hi, I’m not sure about Survivalence Station, but I was able to add my G5 Pro to Hikvision NVR using ONVIF. For that you need to have RTSP enabled in Aqara app, and then use IP, login and password provided in RTSP section of the Aqara app. I have now 24/7 recordings, but unfortunately, probably due to implemented ONVIF version restrictions, no information about events discovered by camera are passed to NVR. Hope it helps :slight_smile:

26

Hi Aqara!

Is there any news about the 24/7 recording to NAS?

1 Like
27

@mostek,
Hi, Thanks.
I can write to the NAS and have 24/7 recordings via RTSP with the same restrictions but I can not add it to the Synology Surveillance Station via ONVIF.