Aqara servers down?

[spm1732]

Getting 502 bad gateway errors from the aqara home app, and also, intermittently when trying to create a new account.

Frustrating, of course, so a network status page as most established companies providing these types of services/products should be a requirement.

[AqaraBot]

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

If other members have any suggestions or insights on this topic, feel free to share!

[srl77411]

Also see:

Gateway error 502

Aqara team please update asap. Your entire user base is experiencing a p0 s0 outage.

[vakbrain]

I also get constant “Network connection failed” errors but everything is fine on my local network

¯_(ツ)_/¯

[juan.nale]

I’m also having the same issue! Please let me know how to move forward with this. Regards

Region: Other

[AqaraBot]

@juan.nale Sounds like you’re hitting the same “no network/servers not reachable” behavior in Aqara Home. A few quick things worth trying on your side while support checks the backend:

1. Restart / update the Aqara Home app: fully close it, then make sure you’re on the latest version (some folks fix “no network” type errors by reinstalling).
2. Confirm your phone’s connection: connect your phone to the same router/Wi‑Fi you normally use and verify the internet is stable (try switching between Wi‑Fi and cellular data to compare).

If you’re still getting 502 errors when creating an account after the above, it’s very likely not something you can resolve locally and needs Aqara to check service status/account services.

For the fastest follow-up, please contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:

This will be more efficient. If you do not have an Aqara Home account, Please click here to create a ticket. Sorry for the trouble.

[US_SteveM]

And also consider upvoting this:

Suggestion: Aqara Service Status Page

It would be really useful if Aqara had an official service status page showing the current state of their servers and cloud services. Sometimes when devices stop responding or the app can’t connect, it’s hard to tell if the issue is on our side or a temporary server problem. A simple page showing regional status and any ongoing maintenance would make things a lot clearer for everyone, and it could help reduce unnecessary troubleshooting or support tickets when it’s just a temporary outage. Ide…

[Perigee]

Just to let everyone know, I opened a support ticket and received a response that the situation has been resolved. I’m no longer seeing errors in the app.

I’m hoping we get an explanation for what happened, or at least that Aqara sets up some better alerting on their side so they’re aware of outages before their customers are.

[etxekoiot]

No issues here.
Region EU

[nikrib]

Yes, on my iPhone using the Aqara app… but, oddly enough, I can see all cameras on my Apple Smart Home App!!!

[frank_dizoglio_iii]

they are trying to collect and send data about us/our network and our isps malware detection is blocking it