I am experiencing multiple reliability issues with my Aqara G410 doorbell from the very beginning of usage (fresh installation).
Issue Description:
When the doorbell button is pressed, the camera becomes completely unavailable for approximately 20–30 seconds:
Live stream cannot be accessed via Aqara Home
Apple Home cannot connect to the camera
No snapshot is delivered in Apple Home notifications
The video stream appears to stop entirely
Event detection is inconsistent:
Motion detection sometimes works, sometimes does not trigger at all
Notifications are delayed significantly or not delivered at all
Critical failure on doorbell press:
When the doorbell button is pressed, no image is captured
No event is recorded to SD card or cloud storage
This results in completely missing the most important event (doorbell press)
Important Observation:
Motion-based recordings may work intermittently, but pressing the doorbell consistently causes stream interruption and loss of recording.
Environment:
Device: Aqara G410 (new installation)
Firmware: 4.5.20
Continuous wired power supply
Integrated with Apple Home and Matter (Home Assistant)
Thread Border Router: Apple TV 4K
Local SD card used for recordings
Troubleshooting Performed:
Full power cycle of the device
Reconfigured Apple Home integration
Disabled RTSP, NAS, and cloud storage during testing
Tested with only SD card active
All issues are reproducible and significantly impact the core functionality of the device.
Request:
Is this expected behavior or a known issue?
Could this indicate a firmware or hardware defect?
Is there a recommended fix or firmware update planned?
How can I perform a full factory reset (not just a standard reset)?
This issue makes the device unreliable for its primary purpose. I would appreciate urgent clarification.
Hi, since the camera drops out exactly when the doorbell button is pressed, this sounds a lot like a voltage drop issue.
The G410 requires 12V-24V AC 0.2A (50/60Hz) or 12V-24V DC 0.5A for the main unit. Even though you mentioned a continuous wired power supply, your transformer might not provide enough power for the peak draw when the button is pressed. Could you share the exact specs of your doorbell transformer (Voltage/V and Apparent Power/VA)?
Check out this forum post—you’ll find some good tips on how to get it working. Disabling the “Proximity Trigger” function really helped me.
On a friendly side note: Your post reads very much like it was generated by an AI. While it’s nicely structured, AI texts tend to be quite bloated, and honestly, many forum users simply don’t want to read through all that fluff. If you use an AI to help write or translate, it’s highly recommended to ask it to keep things brief and stick to the bare essentials. It makes it much easier for us to help you! Thanks
Regarding the power topic: I’m currently using a Siemens 4AC2 100 (8V AC, 8VA), which is clearly below the G410 requirements (12–24V AC). The camera dropping offline exactly when the button is pressed strongly points to a voltage drop under load.
I’ll replace it with a higher-rated transformer (12–24V AC, higher VA) and test again.
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
You couldn’t be less useful if you tried to. Instead of replying that the issue was solved - provide what was the resolution exactly, so other people like me who are looking for the answers for their problems could use that information
@d_nikalaichyk Absolutely agree with you—transparency about the resolution process is really important for the whole community. Unfortunately, sometimes support teams handle cases privately due to sensitive account or device details, but it would be much more helpful if at least a summary solution or steps taken were shared publicly (with any personal info omitted).
If anyone from the support or moderation team is monitoring this thread, could you please share what the resolution was, or at least what troubleshooting steps were effective? It would benefit many users facing similar G410 issues. Thanks for raising this point!
I noticed that since May 5, the recordings in the jug were saved in the cache but not on the memory card, and it was probably due to software updates, because today I noticed it and restarted the receiver and it returned to normal. Did you have something like this after updating the firmware?
@czakgames That’s a great observation, @czakgames! It sounds like you experienced a temporary glitch where recordings were cached but not written to the SD card, which was resolved after restarting the device. This kind of behavior can sometimes occur after firmware updates if the storage system needs a refresh or if there’s a minor software hiccup.
For G410 users facing similar issues, here are a few things to check:
Ensure Continuous Recording mode is enabled if you want events saved directly to the SD card.
Try reformatting the SD card via a computer to clear any corrupted files that might prevent proper writing.
Confirm that Power Saving Mode is disabled, as it can affect recording behavior.
If the problem persists even after a reboot and SD card check, it could be worth reaching out to support for deeper diagnostics. Have you noticed this happening consistently after specific updates, or was it a one-time occurrence? Your experience could really help others troubleshoot similar situations
