G410 Issue: Stream Drops, Events Not Recorded, Notifications Missing

[anilertugrul]

Hello,

I am experiencing multiple reliability issues with my Aqara G410 doorbell from the very beginning of usage (fresh installation).

Issue Description:

1. When the doorbell button is pressed, the camera becomes completely unavailable for approximately 20–30 seconds:

   • Live stream cannot be accessed via Aqara Home
   • Apple Home cannot connect to the camera
   • No snapshot is delivered in Apple Home notifications
   • The video stream appears to stop entirely

2. Event detection is inconsistent:

   • Motion detection sometimes works, sometimes does not trigger at all
   • Notifications are delayed significantly or not delivered at all

3. Critical failure on doorbell press:

   • When the doorbell button is pressed, no image is captured
   • No event is recorded to SD card or cloud storage
   • This results in completely missing the most important event (doorbell press)

Important Observation:
Motion-based recordings may work intermittently, but pressing the doorbell consistently causes stream interruption and loss of recording.

Environment:

• Device: Aqara G410 (new installation)
• Firmware: 4.5.20
• Continuous wired power supply
• Integrated with Apple Home and Matter (Home Assistant)
• Thread Border Router: Apple TV 4K
• Local SD card used for recordings

Troubleshooting Performed:

• Full power cycle of the device
• Reconfigured Apple Home integration
• Disabled RTSP, NAS, and cloud storage during testing
• Tested with only SD card active

All issues are reproducible and significantly impact the core functionality of the device.

Request:

• Is this expected behavior or a known issue?
• Could this indicate a firmware or hardware defect?
• Is there a recommended fix or firmware update planned?
• How can I perform a full factory reset (not just a standard reset)?

This issue makes the device unreliable for its primary purpose. I would appreciate urgent clarification.

Thank you.

[JohnD]

@anilertugrul

When the doorbell button is pressed, the camera becomes completely unavailable for approximately 20–30 seconds
…
Continuous wired power supply

Hi, since the camera drops out exactly when the doorbell button is pressed, this sounds a lot like a voltage drop issue.

The G410 requires 12V-24V AC 0.2A (50/60Hz) or 12V-24V DC 0.5A for the main unit. Even though you mentioned a continuous wired power supply, your transformer might not provide enough power for the peak draw when the button is pressed. Could you share the exact specs of your doorbell transformer (Voltage/V and Apparent Power/VA)?

@anilertugrul

Motion detection sometimes works, sometimes does not trigger at all

Check out this forum post—you’ll find some good tips on how to get it working. Disabling the “Proximity Trigger” function really helped me.

Some tips about how to better use G410

Hello friends, Regarding some frequently reported usage issues with the G410, we’ve provided simple troubleshooting steps below to assist you: Failure to accurately record all doorfront presence events This occurs because the “Proximity Trigger” function is enabled by default. When activated, the radar is only sensitive to targets approaching the doorbell vertically, and horizontal movements in front of the doorbell will be filtered out. (This design addresses the radar’s high sensitivity to …

On a friendly side note: Your post reads very much like it was generated by an AI. While it’s nicely structured, AI texts tend to be quite bloated, and honestly, many forum users simply don’t want to read through all that fluff. If you use an AI to help write or translate, it’s highly recommended to ask it to keep things brief and stick to the bare essentials. It makes it much easier for us to help you! Thanks

[anilertugrul]

Thanks for your input.

Proximity Trigger is already disabled on my side.

Regarding the power topic: I’m currently using a Siemens 4AC2 100 (8V AC, 8VA), which is clearly below the G410 requirements (12–24V AC). The camera dropping offline exactly when the button is pressed strongly points to a voltage drop under load.

I’ll replace it with a higher-rated transformer (12–24V AC, higher VA) and test again.

Also noted on keeping things shorter