Not sure if others are seeing the same thing I am, but I can essentially ignore the errors and still get to my devices, control them, and I even installed the latest W200 and light bulb FW updates. I just have the hit the retry or pull down to refresh several times between screen changes.
I realize this isn’t ideal but it was a work around for me.
I actually opened a support ticket for this, and just received a response that the issue has been resolved.
In the app, I no longer see any errors, so hopefully they’ve got this sorted out!
I would agree it seems the issue is resolved, at least for me in Phoenix, AZ.
I bought most of my stuff (M3 hub, G410 Doorbell, W200 thermostat, U400 Doorlock, and lots of water sensors) last week on Prime Days. I already had 2 older door locks. And have everything tied into Apple HomeKit. Now I wonder if I should return it all.
What I don’t understand, and they better explain why, is why this had any impact on local devices. I thought that was the purpose of the M3 hub. Why didn’t I have any video from my doorbell all day. I think I did thru HomeKit. But I’m still playing with the Aqara app.
Very disappointed.
I don’t have an M3 but I know they added a local mode. Make sure you have it enabled. Found it:
I was trying to install two of the Aqara motion detectors tonight and got Error 502 and a 3840, and finally another error.
Neat looking equipment but I only have touch weeks to play around with this and try and get it working,?else back to Amazon it goes.
It is 6:22am in sunny Central Florida and my Aqara app is back up and running without the 502 error.
I had it On. That’s the real frustrating part.
Well I have read complains here in this thread and I do not agree with most of them.Aqara is the best in smart home devices and just because yesterday had some issue or they my be improve their server is not the end of the world.sure aqara need to communicate before they do this things but still now is working great and this doesn’t happen very often.so all those who recently purchase aqara devices do not return them because they are great devices that makes our lives much easier.
I am having the same issue at 6 different houses - separate isps
Aqsra must be sending nefarious info back to it’s servers in China that US isps are blocking