Hub E1 connection issues

Developer Hub
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Check Wi-Fi settings
The Aqara Hub E1 only supports 2.4 GHz Wi-Fi - it cannot connect to 5 GHz or mixed-band networks. Even if you think you’re using 2.4 GHz, many modern routers combine both bands under one SSID, which often causes issues for smart home devices.

  • Temporarily separate your 2.4 GHz and 5 GHz networks → for example, name them “MyWiFi_2GHz” and “MyWiFi_5GHz”
  • Disable “Smart Connect” or similar options that automatically merge both bands
  • set Encryption to WPA2-PSK (AES) → no WPA3 or mixed modes
  • Wi-Fi name and password have no special characters or spaces → use only letters and numbers for testing
  • Wi-Fi channel is set manually to 1, 6, or 11 (not “Auto”)

To test this, you can also activate a guest network that only uses 2.4GHz (disable 5GHz for the guest network in the router) + WPA2-PSK (AES) + fixed Wi-Fi channel and use a simple password (only temporarily, of course).

Check router settings
Make sure the following options are enabled or disabled correctly:

  • DHCP enabled + Free IP addresses → the Hub needs an automatic IP
  • AP Isolation / Client Isolation disabled
  • Multicast and Broadcast enabled

Check DNS settings
After changing routers, sometimes the DNS or firewall blocks cloud access.

  • Set your DNS server to 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare)
  • Do not use filtered DNS like 1.1.1.2 (No Malware) or 1.1.1.3 (No Malware or Adult Content)
  • If you use Pi-hole or AdGuard, temporarily disable them

Check smartphone

  • Make sure the Aqara Home app is up to date
  • Enable Bluetooth
  • Disable Mobile Data
  • Check phone settings if Aqaqa Home app has access to the local network (and access to Apple Home on iOS)
  • Allow Location permission (required on Android)
  • Or try setting up the hub with another phone (iPhone running iOS 18 or newer)

Pairing the E1 Hub

  • Plug the Hub into a USB power source
  • Hold the button on the back until the LED starts blinking (pairing mode)
  • In the Aqara Home app → Devices → Hub E1 → Add device
  • Wait patiently – connection can take 1–2 minutes

Perhaps this forum post will also help:

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