Since my bulb kept disconnecting from Echo Studio, I decided to get one to avoid this problem. I was able to connect the Hub to the app, but I couldn’t pair it with the bulb.
Any suggestions? Does Aqara have an actual support desk? Thanks
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Hello @christian_espinozamanzo
Perhaps you need a workaround, how to use it you can read in this topic.
If this method does not help you, write, I will be glad to help.
You can always contact Aqara support via this email.
support@aqara.com
I had this problem, you just need to select Zigbee in the upper right window during installation (Bluetooth is the default).
Try it, maybe it will help.
