U200 - homekit key not working after keypad battery update

Hi, I had everything working correctly; U200 connected to the app and to my house’s homekit. The home keys worked very well for each member of the family on both phone and watch. I have fingerprints connected and everything seems to work well.

However, I needed to change the batteries on the keypad, so I did so following the rules. After changing and reinstalling the keypad, my homekit key no longer works, even if I open the key on the phone and hold it to the keypad.

I have access through the app and access through the home app on my iphone (and can lock/unlock with Siri).

I do not have an Agara Matter Controller, nor do I plan for one.

How can I reestablish the home key (I do not have a “Restore home key” in the settings for the lock in the Apple Home App or anywhere else I can find it as stated here: U200 v80 Firmware: Matter Reset & Home Key Recovery Tips)

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Sadly, you’ll likely have to perform a factory reset to achieve this. I haven’t had the exact same issue, but when I lost my HomeKey, a simple reset was the cure!

May I have your Aqara account? We can provide you V84 firmware, see if it would solve the issue

Please go to the Aqara Home app>Profile>firmware>“…” on the right up corner>enable beta firmware>then go to the U200 settings page to update firmware

Does this have any chance of clearing out my preset users and fingerprints?