I recently installed the G400 and I have a few problems with it so far. I’m in Ireland for reference.
Every night around 8-9 pm the camera ends up going of line. Then at 6-7am the camera comes back on again and works normally though out the day.
What is going on here ?
Same thing happens with all my aqara devices almost every week, once a week from 6 pm to 7 am mountain time US. All my aqara stuff goes offline or everything stops working. I thought I was the only one that was experiencing this?
Hello, what parameter did you change, can I see a screenshot?
I just turned of the privacy setting but it made no difference. It’s just really weird that it turns off and on around the same time each day.
Do you sometimes not use the security system, “came home”?
lesson 4__Lesson 4. Setting up the APP security system (video surveillance cameras)
Hi there, as this issue has already been resolved with our support team via email, we’ll be closing this topic on the forum as well. If you have any further questions or run into any other issues, please feel free to reply directly to our support email. Thanks for your support and understanding!
#Aqarabot, if it’s resolved, tell us what happened so that other users also know the reason.
@gafich10 It seems you’re asking about the resolved reason for the G400 disconnecting issue. Since the specific resolution details aren’t available in the community reference, you can contact customer support for more information. Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
I’m having the same if not similar issue right now…
It would be nice if the fix was posted publicly… as a convenience to us all.
@gzhjsbtmqs You seem to be experiencing an issue with G400 camera disconnecting at night and reconnecting in the morning. You can contact customer support for assistance. Contact the Aqara Home App Customer Service Team (Profile> Help & Feedback > Customer Service) or scan the QR code:
Have you check this topic？
