Aqara Hub M3 + M200 + W100 + T1 — AC via IR Blaster Status Not Updating & Automations Not Reliable

I’m looking for advice and possible solutions for an issue with my Aqara setup controlling air conditioners via IR.

My setup:
• Aqara Hub M3 + Aqara Hub M200
• Aqara Thermostat W100
• Aqara Temperature Sensor T1
• AC units controlled through Aqara IR blaster
• Automations based on ambient temperature to switch AC ON/OFF

Issues I’m facing:

:one: AC status not accurate in Aqara app
The AC ON/OFF status shown in the hub/app is often not matching the real state of the AC.
Example: AC is OFF physically but still shown as ON in the app (or vice versa).
It seems the IR control is sending commands but there is no real state feedback.

:two: Temperature-based automations not consistent
My automations are supposed to:
• Turn AC ON when temperature rises above setpoint
• Turn AC OFF when temperature drops below setpoint

However, the behavior is inconsistent:
• Sometimes automation triggers correctly
• Sometimes it does nothing

What I already checked:
• IR blaster position and line of sight — OK
• Temperature sensor reporting — appears normal
• Automation conditions — verified multiple times
• Hubs and devices updated to latest firmware
• Re-created automations — same behavior

Questions:
• Is this expected behavior when controlling AC via IR (no state feedback)?
• Is there a best practice to make AC status more reliable with Aqara IR control?
• Should I rely only on temperature logic and ignore device status?
• Any recommended automation structure (delays, hysteresis, double-check conditions)?
• Would moving logic to Home Assistant / Matter improve reliability?

Any guidance, recommended settings, or example automation logic would be highly appreciated.

Thanks in advance for your help. :pray:

Hi there, it looks like you’re experiencing a support-related issue. We’ve automatically created a support ticket for you and will reach out via the forum email within the next two business days.

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